Who We Are

harinoolaro operates as an educational platform focused on banking services education within the United Kingdom. Our registered address is The Dock, 31-38 Queen St, Hull HU1 1UU, United Kingdom. When we say "we," "us," or "our" in this policy, we're referring to harinoolaro and its educational operations.

We act as the data controller for the personal information we collect through our website and educational programmes. This means we're responsible for deciding how and why we process your data.

Information We Collect

Information You Give Us Directly

When you interact with our services, you might provide us with various types of information. Here's what we typically collect:

• Contact details: Your name, email address, phone number, and postal address when you enquire about our programmes or register for events.
• Educational background: Information about your current education level, previous qualifications, and career interests to help us tailor our guidance.
• Programme applications: Details you submit when applying for our learning programmes, including personal statements and supporting documents.
• Communication records: Content of emails, messages, or phone conversations when you reach out to us for support or information.
• Event participation: Registration details for workshops, webinars, or other educational events we organise.

Information We Collect Automatically

Like most websites, we gather certain technical information automatically when you visit our site:

• Device information: Your IP address, browser type, operating system, and device identifiers.
• Usage data: Pages you visit, time spent on our site, links clicked, and how you navigate through our content.
• Referral information: The website or search term that brought you to harinoolaro.com.
• Cookie data: Information stored by cookies and similar technologies (see our separate Cookie Policy for details).

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing and improving our educational services.

Delivering Our Educational Services

• Processing your applications for learning programmes and communicating decisions
• Administering your participation in courses, workshops, and events
• Providing educational resources and materials relevant to your interests
• Responding to your enquiries and providing customer support
• Sending you important updates about programmes you've enrolled in

Improving and Developing Our Offerings

• Analysing how people use our website to make it more helpful and easier to navigate
• Understanding which educational topics and formats resonate most with our audience
• Developing new programmes based on expressed interests and needs
• Evaluating the effectiveness of our teaching methods and materials

Marketing and Communications

With your permission, we'll send you information about upcoming programmes, events, and educational resources that might interest you. You can opt out of these communications anytime — there's an unsubscribe link in every marketing email we send.

Sharing Your Information

We don't sell your personal data. Period. But we do share information with certain trusted partners who help us deliver our services.

Service Providers

We work with companies that provide essential services for our operations:

• Website hosting and infrastructure: Companies that keep our website running smoothly
• Email services: Providers that help us send programme updates and communications
• Analytics tools: Services that help us understand how people use our site
• Payment processors: Secure payment providers when you purchase educational services

These providers only access the information necessary to perform their specific functions and are contractually obligated to protect your data.

Educational Partners

Sometimes we collaborate with other educational institutions or industry professionals. If your participation in a programme involves these partnerships, we'll make it clear beforehand and only share relevant information with your knowledge.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or if necessary to protect our rights, your safety, or the safety of others.

Protecting Your Data

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your information safe:

• Encryption: We use SSL/TLS encryption for data transmitted between your browser and our servers
• Access controls: Only authorised staff members can access personal data, and only when necessary for their role
• Secure storage: Your information is stored on secure servers with regular security updates and monitoring
• Regular backups: We maintain secure backups to prevent data loss
• Staff training: Our team receives regular training on data protection and privacy practices

While we take security seriously and use industry-standard measures, no online system is completely impenetrable. If we ever experience a data breach that affects your information, we'll notify you and the relevant authorities as required by law.

How Long We Keep Your Data

We don't keep your information longer than necessary. Retention periods depend on the type of data and our relationship with you:

After these periods, we securely delete or anonymise your information. If there's a legal requirement to keep certain records longer, we'll comply with those obligations.

Your Rights and Choices

UK data protection law gives you significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this free of charge within one month, including details about how we use it and who we share it with.

Correct Inaccuracies

If information we hold about you is wrong or incomplete, let us know and we'll update it promptly. Accurate records help us serve you better anyway.

Delete Your Data

You can ask us to delete your personal information in certain circumstances, such as when it's no longer needed for the purposes we collected it or if you withdraw your consent. There are some exceptions — for instance, we might need to keep certain records for legal compliance.

Object to Processing

You can object to how we use your data, particularly for marketing purposes or when we're relying on legitimate interests. We'll stop unless we have compelling reasons to continue.

Restrict Processing

In some situations, you can ask us to temporarily halt processing your data — for example, while we verify its accuracy or consider an objection you've raised.

Data Portability

For data you've provided to us with consent or for a contract, you can request a copy in a commonly used, machine-readable format to transfer to another service.

International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers operate from other countries, which may mean your information is transferred internationally.

When data leaves the UK, we ensure appropriate safeguards are in place. This might include using providers in countries with adequate data protection laws, implementing standard contractual clauses approved by UK authorities, or other approved transfer mechanisms.

Rest assured, your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our educational services are designed for individuals aged 16 and older. We don't knowingly collect information from anyone under 16 without parental consent. If you're under 16 and interested in our programmes, please have a parent or guardian contact us.

If we discover we've inadvertently collected information from someone under 16 without proper consent, we'll delete it promptly.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how people use our site. These small files help us remember your preferences and analyse site traffic.

We use both essential cookies (necessary for the site to function) and optional cookies (for analytics and functionality improvements). You can control optional cookies through your browser settings or our cookie consent tool.

For detailed information about the specific cookies we use and how to manage them, see our separate Cookie Policy.

Changes to This Policy

Privacy practices and regulations evolve, so we may update this policy from time to time. When we make significant changes, we'll notify you by email (if we have your address) or through a prominent notice on our website.

The "Last Updated" date at the top of this page tells you when we last revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Your continued use of our services after changes take effect means you accept the updated policy.

Your Right to Complain

We hope to resolve any concerns you have about how we handle your data. But if you're not satisfied with our response, you have the right to lodge a complaint with the UK's data protection regulator:

You can raise concerns with the ICO at any time, but we'd appreciate the chance to address your concerns directly first.